PupTown Girl PET SERVICES

Client Agreement & Pet Care Authorization 1. Parties & Effective Date This Agreement is between the client named below (“Client”) and Puptown Girl Pet Services LLC (“Provider”). This Agreement begins when signed and applies to later bookings unless amended or ended in writing. Each booking must be separately confirmed. Client legal name: __________________________________ Phone: _______________________ Address of service: ______________________________________________________________ Email: _________________________________ Effective date: ___________________________ 2. Services & Booking Confirmation Services may include walks, drop-ins, pet sitting, overnight care, and separately approved add-ons. Each booking confirmation specifies pets, dates, service windows, prices, and special instructions. Holiday surcharges: $15 per overnight holiday night and $10 per holiday walk or drop-in visit on New Year’s Eve, New Year’s Day, Memorial Day, July 4, Labor Day, Thanksgiving, Christmas Eve, and Christmas Day. The first dog is included in the quoted base service rate; each additional dog is $5 per visit or overnight night. Cats have no additional-pet charge. If litter-box cleaning is requested, $5 total applies per visit or overnight care day regardless of the number of cats or litter boxes. All charges will be quoted before confirmation. 3. First-Time Deposits & Cancellation A 25% deposit is required only for a first-time client’s first booking and is applied to that booking’s total price. If Client cancels, the deposit is nonrefundable regardless of cancellation notice, unless Provider grants an exception. If Provider cancels, Provider will refund the deposit in full. Clients are requested to provide at least 7 days’ notice for overnight cancellations. No additional cancellation fee applies beyond an applicable nonrefundable first-time deposit. Provider may consider exceptions for pet illness, family emergencies, or unexpected circumstances individually. 4. Returning Clients, Walks & Drop-ins: Payment & Cancellation Accepted payment methods: cash, Zelle, Cash App, Apple Pay, and personal checks. Credit and debit cards are not accepted directly. Any processing charges must be disclosed in advance. Returned or failed payments must be resolved promptly. Returning clients do not pay a deposit. Payment may be made before or after service as agreed when booking. Clients are requested to provide at least 24 hours’ notice when canceling a walk or drop-in visit. No additional cancellation fee applies beyond an applicable nonrefundable first-time booking deposit. Exceptions for pet illness, family emergencies, or unexpected circumstances may be considered case by case. Rescheduling is subject to availability and confirmation. 5. Pet Care Instructions & Supplies Client will provide accurate written feeding, exercise, medical, and daily routine instructions and sufficient food, medication, litter, waste bags, and necessary equipment. Provider may purchase reasonably necessary supplies if Client cannot be reached and essential care would otherwise be interrupted, with receipts and reimbursement requested. The separate Personalized Pet Care Profile records detailed routines and may be updated without re-signing the entire Agreement. 6. Health, Vaccinations & Illness Provider and Client will assess each pet’s health and exposure risks individually, while complying with applicable Michigan laws, including vaccination requirements and legally recognized exemptions. Client must disclose suspected contagious illness, parasites, and significant changes in health. Provider may recommend veterinary assessment or an adjusted care plan. Individual assessment does not waive any legal requirements. 7. Medication & Specialized Care Client must provide written medication name, dose, route, schedule, and veterinarian instructions when applicable. Provider will perform only tasks expressly agreed upon and legally permitted within the Provider’s qualifications and any required veterinary supervision. Subcutaneous fluids or other potentially regulated procedures require separate verification of lawful scope, veterinarian instructions, and any required supervision before they may be offered; this Agreement alone does not authorize them. 8. Veterinary Emergencies & Owner-Selected Limit Client authorizes Provider to seek veterinary assessment, transport, and immediately necessary stabilization when Client or designated decision-maker cannot be reached promptly. Provider will make reasonable efforts to contact Client and the emergency contact, except where delay could endanger the pet. Client selects an amount Provider may authorize without additional approval: $____________. Client understands emergency stabilization may reasonably exceed this amount when immediate care is necessary, and authorizes Provider to request such care; however, the veterinary facility independently decides what consent and payment arrangements it will accept. Client remains responsible for veterinary and related transport expenses, subject to applicable law and any separate agreements with the facility. Provider cannot guarantee treatment or extend credit on a veterinary hospital’s behalf. Preferred veterinarian / phone: __________________________________________________ Emergency veterinary hospital / phone: ___________________________________________ Emergency decision-maker / phone: ______________________________________________ Payment method or veterinary account arrangements (do not record full card numbers): __________________________ 9. Behavior, Training & Safety Client must disclose bite history, aggression, fear, resource guarding, reactivity, escape risks, and relevant triggers. Provider has extensive hands-on veterinary experience working with animals of varying temperaments, including fearful, reactive, and aggressive pets. Provider uses compassionate, positive-reinforcement approaches and appropriate handling techniques. Each pet is assessed individually for safety. With separate prior written consent and agreed fees, Provider may offer behavioral support within their experience or refer Client to a trusted outside trainer or facility; outside services require separate arrangements. Training results are not guaranteed. If an immediate safety risk arises, Provider may pause or modify an activity, notify Client, and make reasonable arrangements for essential care. Client will provide safe, properly fitted walking equipment. No unauthorized off-leash activity in unsecured areas or introductions to unfamiliar animals. 10. Home Access, Security & Privacy Client authorizes entry during agreed service windows using a key, lockbox, door code, or another agreed method. Client will provide functioning access and alarm instructions and disclose known hazards and other people expected at the property. Provider will reasonably secure the property, protect access credentials, and report significant hazards. Indoor cameras in common areas must be disclosed; no recording is permitted in Provider’s designated sleeping or changing areas during overnight care. Any recording must comply with applicable law. If entry fails, Provider will try Client and emergency contacts and make reasonable arrangements to avoid interruption of essential care. 11. Delayed Returns & Unforeseen Events Client must promptly report travel delays or changes. Extra care, availability, and fees will be decided case by case and confirmed whenever reasonably possible; extension is not guaranteed. Client must designate an alternate caregiver. If Client is unreachable, Provider may take reasonable steps consistent with emergency instructions to protect the pet and document reasonable costs. Severe weather, outages, illness, and emergencies may require modified timing or alternate arrangements; both parties will communicate promptly. 12. Photos, Updates & Publicity Provider may send private care updates and pet photos directly to Client. Public use of pet photos or videos is optional and requires a separate selection below. Provider will not intentionally disclose home addresses, access details, or sensitive client information. Client may withdraw public-photo permission prospectively in writing; withdrawal cannot guarantee retrieval of printed materials or third-party shares. PUBLIC PHOTO / VIDEO PERMISSION (check one): ☐ YES — I authorize public use of my pet’s photos/videos on Provider’s website, social media, and marketing. ☐ NO — I do not authorize public use of my pet’s photos/videos. 13. Client Responsibilities & Communication Client will provide accurate pet and household information, safe access, supplies, current contact details, and an emergency caregiver. Client will identify household members, cleaners, maintenance workers, or other pet caregivers expected during service. Both parties agree to timely, respectful communication. Provider will report material pet-health or property concerns observed during care. 14. Responsibility, Claims & Changes Each party remains responsible for its own acts and omissions to the extent provided by applicable law. Nothing here waives liability that cannot lawfully be waived, including liability for negligence where prohibited. Any limitation of liability, insurance provision, dispute process, or attorney-fee term should be separately reviewed by Michigan counsel before addition. Changes to this Agreement must be in writing; booking confirmations may establish booking-specific details without rewriting this Agreement. If a provision is unenforceable, the remainder remains in effect to the extent permitted by law. Pawsome Park Adventures & Pet Transportation Authorization This optional authorization applies only when the Client books Pawsome Park Adventures with pet pickup and drop-off. By choosing this service and signing below, Client authorizes PupTown Girl Pet Services LLC to transport the identified pet from the agreed pickup location to an approved pet-friendly park or trail and return the pet afterward. Pickup location, destination, schedule, pricing and any travel fee will be confirmed before booking. Transportation & Safety: Pets travel in the designated VIP PupTown Lounge area of the Provider’s vehicle, secured using an appropriately sized and fitted travel restraint or secured carrier. The available space does not permit free roaming while the vehicle is moving. Provider will use reasonable precautions and follow applicable vehicle and animal-transportation laws. Adventure Activities: Adventures may include supervised leashed walks, sniffing, exploration, enrichment, water breaks and photo updates, tailored to the pet’s abilities. Client will provide and disclose relevant health conditions, behavior or travel anxiety, equipment requirements, and transportation restrictions. Provider may modify, reschedule or cancel outings when weather, park rules, road conditions or pet safety require it and will communicate material changes. This authorization does not waive liability or change the other provisions of the Client Agreement. It is optional; without affirmative authorization, no vehicle transportation under this service will occur. ☐ YES — I authorize transportation for the pet(s) listed below for booked Pawsome Park Adventures. Pet name(s): _______________________________________________ Client printed name: ________________________________________ Client signature: ______________________________ Date: __________ 15. Acknowledgment & Signatures By signing, Client confirms receipt of this Agreement and understands the payment, cancellation, pet-care, home-access, and emergency provisions. Signatures may be handwritten or electronic using a process that records signer identity, intent, and date. The agreement remains in effect for future bookings unless replaced or terminated in writing; each booking is separately confirmed. Client printed name: ______________________________________ Date: _________________ Client signature: ________________________________________________________________ Provider representative: __________________________________ Date: _________________ Provider signature: _____________________________________________________________ Booking Confirmation & Pet Care Worksheet Attach a completed worksheet to each booking; update medical and contact details when they change. Booking Pet(s): __________________________ Service(s): __________________________ Start date/time: ____________________ End date/time: ____________________ Price / add-ons / total: __________________________ Deposit paid: ______________ Remaining due: ______________________ Special arrangements: __________________ Pet Information Pet name / species / breed / age: __________________________________________ Feeding / water / walks / routine: __________________________________________ Allergies / conditions / mobility needs: _____________________________________ Medications (name, dose, route, time, instructions): __________________________ Behavior triggers / bite history / handling plan: _____________________________ Contacts & Access Client travel contact: ____________________ Emergency contact: ______________ Veterinarian: _________________________ Emergency clinic: __________________ Key / lockbox / door-code method (store credentials separately): ______________ Alarm / gates / camera disclosures / sleeping area: __________________________ Alternate caregiver if return is delayed: ___________________________________ Authorization Owner-selected emergency spending limit: $____________ Additional approved behavioral support or referral, if any: __________________ Client initials confirming this booking and instructions: ______ Date: ________